Help Center
Frequently Asked Questions
Find answers to all your questions about accounts, deposits, withdrawals, bonuses, and safe gaming at 6ixs.
6ixs provides full support in Bengali for players in Bangladesh. Below we have organised the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find the answer to your question here, our 24/7 live chat support team is always ready to help.
Category 01
Account and Registration
To open an account at 6ixs, you need an active mobile number and a valid email address. Enter your name, date of birth, and a password of your choice in the registration form. You must be at least 21 years old. The entire process takes just a few minutes.
No. Under 6ixs policy, each player may hold only one account. Creating multiple accounts may result in all accounts being permanently closed and any available balance being cancelled. If you run into any issues, contact us via live chat.
Click the "Forgot your password?" option on the login page and enter your registered email address. A password reset link will be sent to your inbox. The link is secure and remains valid for a limited time. If you do not receive the email, check your spam folder or contact support.
Yes, account verification may be required before large withdrawals. It keeps your account secure and helps prevent fraudulent activity. To learn more about the verification process, email [email protected].
Absolutely. The 6ixs website is fully mobile-friendly. You can easily log in, deposit, withdraw, and play games from the browser of any Android or iOS device. No separate app download is needed.
Category 02
Deposits and Withdrawals
Deposits from bKash to 6ixs are generally instant. Your account balance updates within a few seconds to a few minutes after a successful payment. If there is ever a delay, contact us via live chat with your transaction reference number.
The minimum deposit amount at 6ixs is ৳500 and the minimum withdrawal amount is also ৳500. This applies equally to all payment methods — bKash, Nagad, Rocket, and Upay.
Withdrawal requests at 6ixs are processed within 15 minutes to 2 hours. This is one of the fastest payment turnarounds in Bangladesh. There may be a slight delay during busy periods, but processing is generally completed within the stated timeframe.
Yes. 6ixs fully supports Nagad. You can deposit easily using the Nagad app or USSD code. The minimum deposit is ৳500 and funds are credited almost instantly. In addition to Nagad, bKash, Rocket, and Upay are also supported.
6ixs itself does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own service charges. It is recommended that you check your payment provider's fee structure before making a transaction.
Category 03
Games and Gameplay
To bet on BPL (Bangladesh Premier League) matches, first make sure your account has funds, then go to the Cricket section and select the match you want. You can bet on various markets including match winner, top batsman, and total runs. Read the odds carefully before each bet and stay within your budget.
RTP, or Return to Player, is a theoretical percentage indicating how much of the total amount bet a game tends to return over the long term. It is a mathematical average — it does not guarantee you will receive that amount back in any given session. A higher RTP is generally considered more favorable for players.
Yes. 6ixs offers live casino games from top providers including Evolution Gaming and Ezugi. You can enjoy live roulette, live blackjack, live baccarat, and many more games with real dealers streamed via live camera. A stable internet connection is all you need.
All slots and casino games at 6ixs are developed by certified game providers such as PG Soft, Pragmatic Play, JILI, and Spribe, which use certified Random Number Generators (RNG) in their games. This means the outcome of every round is completely random and not predetermined.
Yes. All games at 6ixs are built with HTML5 technology, so they run well on any Android or iOS smartphone or tablet. You get a full gaming experience right in your mobile browser without downloading a separate app. For the best experience, use a Wi-Fi or 4G connection.
Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. You must "cash out" before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the greater the risk. It is a fast-paced strategic game where timing your decision is key.
Category 04
Bonuses and Promotions
After registering at 6ixs, a 200% welcome bonus is available on your first deposit, up to a maximum of ৳15,000. This means depositing ৳5,000 gives you a total balance of ৳15,000. The bonus is added automatically; no separate code is needed.
A wagering requirement is a guide to how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for the 6ixs welcome bonus is 20x. For example, if you receive a ৳5,000 bonus, you must complete a total of ৳100,000 in bets before withdrawing.
There is no separate application required to join the 6ixs VIP program. Through regular gaming activity you are automatically promoted through four tiers from Bronze to Platinum. Each tier comes with weekly cashback and special benefits.
The weekly cashback across the four VIP tiers at 6ixs is as follows: Bronze — up to 0.2%; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. The more active you are at a higher tier, the more benefits you receive.
Yes. 6ixs offers special promotions and bonus offers for registered players during Eid, Pohela Boishakh, Victory Day, and other festivals. These offers are time-limited, so check the Promotions section of the site regularly or contact the support team.
Category 05
Safety and Responsible Gaming
Yes. 6ixs uses SSL encryption technology to protect all your personal and financial information. We do not sell or share your information with third parties. To learn more about our approach to privacy, please read the Privacy Policy page.
You must be at least 21 years old to participate at 6ixs. Protecting minors from gaming is our top priority. If there is an issue verifying your age, your account may be temporarily suspended.
Absolutely. 6ixs provides responsible gaming tools including deposit limits, session limits, and self-exclusion. To activate self-exclusion, contact us via live chat or at [email protected]. We respect your decision to take a break and process requests promptly.
The 6ixs support team is available 24/7 entirely in Bengali. Click the live chat button on any page of the website for an instant connection. To contact us by email, send a message to [email protected].
Some common warning signs: repeatedly playing to chase losses, spending time meant for family or work on gaming, spending beyond your budget, or feeling restless when not gaming. If you recognise these signs, take a break immediately and use our responsible gaming tools.
Yes. If you want to permanently close your account, let our support team know via live chat or at [email protected]. Your account will be closed promptly upon receiving your request and any available balance will be returned to your registered payment method.
Support
Still have questions?
Our support team is always here for you. Reach out directly for any issue.
Live Chat
Get instant support in Bengali 24/7. Start a live chat from any page on the site.
Email Support
Write to [email protected] for detailed help with complex matters. You will receive a prompt reply.
Help Center
Learn more about responsible gaming and our terms. Browse our guide pages.
Start Playing at 6ixs
Join Bangladesh's trusted gaming platform and get a 200% welcome bonus — up to ৳15,000. bKash, Nagad, Rocket, and Upay supported.
Minimum deposit ৳500 • Withdrawals 15 minutes to 2 hours • 24/7 Bengali support
For players aged 21 and above only. Play responsibly.